AAFFINITY
SERVICE

Dealer Support Operations

Job assignment · servicer performance · warranty exceptions · Jul-Sep 2026
Private · Twenty8Solutions/AffinityService
Jobs
404
Jul 211 · Aug 143 · Sep 50 MTD
Completed
301
74.5% quarter to date
Open pipeline
70
29 leftover from August
Cancelled
33
8.2% of volume
Rejected claims
39
Sep tracker · 2 escalated
Active dealers
10
Atria / AFIX FL / Ascent lead
Atria 141 is not run-rate

103 jobs are one Tampa project - The Residence Peninsula (W27). After that bulk, Atria drops to 10 in Aug and 1 in Sep.

Ascent is the current risk node

Leads September volume (22), holds 22 open jobs, 7 Sep cancellations, and 33 of 39 rejected warranty claims.

AFIX FL is the FL workhorse

Monica Herosa office took 120 jobs (41 / 72 / 7). Highest consistent Florida capacity. 17 still open.

70-job open pipeline

14 jobs still sit in New. Escalations sheet is empty. Two rejected claims are flagged Escalated.

Month-over-month volume and completion

Who we assign the most work to

Dealer scorecard

DealerAgentJulAugSepTotalOpen
Atria ServiceMichael Bayle1301011416
AFIX FLMonica Herosa4172712017
Ascent ApplianceEunice Bongcawel1835227522
ATY Services IncShiela Dacomos1278277
AT Appliance FL-263114
ALVA SWFL Serviceemail only533114
Aurora ApplianceZaldy Melocotones33392

Rejected warranty - 39 claims

Ascent 33 · Aurora 3 · AT Appliance FL 2 · AFIX FL 1. Escalated: Aurora 111865, AFIX FL 114945.